Billetlugen uses Queue-it for ticket onsales
Billetlugen is one of the market leading online ticket sales providers in Denmark. Billetlugen uses Queue-it to protect its site from becoming un responsive during ticket sales for mass interest events, such as sports games and concerts. As these popular tickets are launched for sale, interested buyers are directed to Queue-its virtual queue system, which will hold the excess users until Billetlugen’s own site capacity opens up. While users are waiting, they are informed about their queue status dynamically, and are able to carry out their purchase as they get through to the Billetlugen ticket sales website.
Billetlugen CEO, Jeppe M. Jensen, says “We have worked on improving our users’ buyer experience for several years, and tested out several technologies. With Queue-it we have finally reached a solution, which drastically improves our customer satisfaction. While protecting the back-end and payment solution from massive load, we are actually able to communicate meaningful messages to our users as the ticket sales progresses.”
Billetlugen has carried out user surveys, which clearly demonstrate a much improved customer satisfaction after the implementation of Queue-it.
“We will continue our corporation with Queue-it to further improve the end-user experience when shopping at billetlugen.dk.” Jeppe M. Jensen continues “Our users are extremely dedicated and want to buy tickets for their favorite band or sports team more than anything, so it is absolutely critical that we provide the best possible buying experience.”
Billetlugen’s queue number design.
If you want to get into contact with one of our reference customers, please get in touch with us.
