White papers

The Queue-it white papers will help you take full advantage of the virtual queue system, when optimizing your website performance to handle transaction peaks.

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Click on the white paper, you are interested in, to request it (brief description below).


Known user
When a user is redirected from Queue-it to the transactional site it is possible to verify that the user is redirected from Queue-it and not going directly to the protected URL. This white paper describes how to implement the know user technology.

Request Known user white paper

High availability
Queue-it can help website owners keep their website and transactional solution running under massive user load.

This white paper contains implementation recommendations for a number of areas as follows:

  • Hosting your www landing page in a scalable location
  • Activate queue before starting a queue event (beforeevent page)
  • Optimizing your “Known user” code
  • Controlling the queue redirect speed
  • Pausing the queue
  • Offloading your site with an extra “pause” queue
  • Moving users back to a scalable location at event end

Request High availability white paper

Session control
This white paper describes how a website can use sessions in combination with Queue-it’s Know User technology to ensure that users cannot bypass the queue.

Request Session control white paper

Multiple queues
Multiple queues (lines) can be implemented as:

  • Parallel queues with the purpose of discriminating one group of users ahead of others. This concept is e.g. known from airline business, where VIP type customers can use limited and dedicated lines with high throughput
  • Sequential queues with the purpose of throttling two specific points in a flow. As an example, you have two sequential queues in a number of major airports in the security flow, one before you enter the security waiting area and a number of queues at each security check

Parallel and sequential queues can be implemented and handled individually or combined in any pattern.

Request Multiple queues white paper

API
Queue-it offers an API for programmatic access to configuring and controlling the queue. This white paper documents the use of the API.

Request API white paper

Custom stylesheet
This whitepaper describes how Queue-it administrators can change the layout of the end-user facing part of Queue-it on the following pages:

  • Beforeevent: Page displayed before Event start time
  • InQueue: Page displayed while in queue
  • AfterEvent: Page displayed after Event end time
  • Error: Page displayed in case of errors
  • Exit line: Page displayed after exiting the line

Request Custom Style Sheet white paper

Enter queue
This white paper describes two ways whereby internet end-users can enter a Queue-it queue.

Request Enter queue white paper

Health check
If you want to check if the Queue-it service is running correctly, this white paper describes the process.

Request Health check white paper

 

Security considerations

Helping to protect the confidentiality, integrity, and availability of our customers’ systems and data is of the utmost importance to Queue-it, as is maintaining customer trust and confidence. This document is intended to answer questions such as, “How does Queue-it help me protect my systems and data?”

Request Secutity considerations white paper

Please contact support@queue-it.net if you need immediate assistance or if you have any other questions.